Reference

Terms & Conditions That Protect You

When you open an account with us, you're entering into a straightforward agreement.

Account opening rulesPayment & withdrawal termsData & account securitySupport contact paths
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china live Terms & Conditions That Protect You
REACH OUR TEAM

How to Contact Us About Terms

Team online

Email Support

Write to [email protected] with your account number and specific question about our terms. We respond within 24 hours on weekdays, and we'll explain your rights or walk you through account changes.

Live Chat

Open the chat widget in the lobby (Monday–Friday, 09:00–21:00 Indonesia time). Our team answers questions about payment terms, account closure, data requests and dispute processes directly.

Account Settings

Log in, go to Settings > Account & Privacy to download a copy of our current terms or submit a data subject request. Changes take effect immediately after confirmation.

HOW WE OPERATE

Data, Security & Your Account Rights

Account Security

Your login credentials are encrypted end-to-end. We require two-factor authentication for withdrawals and store your payment details in PCI-DSS compliant vaults. If you suspect unauthorized access, contact support immediately and we'll freeze the account pending verification.

Data Retention

We keep your account history, deposits and withdrawal records for seven years to comply with local financial regulations. Personal data (name, email, phone) is retained for the account lifetime plus two years after closure. You can request deletion where local law permits.

Cookies & Tracking

We use session cookies to keep you logged in and analytical cookies to understand how you navigate the lobby. You can disable non-essential cookies in Settings > Privacy without losing access. Third parties (payment providers, fraud-detection services) receive only data needed to process your transaction.

Data Subject Requests

You have the right to access, correct or port your data under applicable privacy law. Submit requests via Account Settings > Privacy or email [email protected]. We respond within 30 days and provide a downloadable file of all personal information we hold.

Dispute Resolution

If you dispute a transaction or believe we've breached our terms, email [email protected] with your account number and full details. We investigate within 14 days and respond with our findings and any remedial action.

Term Changes

We update terms only when necessary for legal compliance or to clarify existing rules. We notify you by email at least 14 days before changes take effect. Continued account use after that date means you accept the updated terms.

Your Terms & Conditions Questions

You're agreeing to follow our account rules: keep your login secure, confirm you meet eligibility requirements that depend on local law, play only with funds you've legitimately deposited, and accept that gameplay results come from certified random systems. You also agree we can close your account if you breach these terms or applicable law.

Your funds are held in segregated bank accounts, kept completely separate from china live's operating accounts. Deposits via DANA, OVO, GoPay and QRIS are processed through licensed payment intermediaries. Our terms guarantee you can withdraw your balance at any time, minus any open bets or pending withdrawals.

Log into Account Settings > Account & Privacy and select Close Account. We process the closure within 24 hours and pay out your remaining balance to your registered payment method. Your account cannot be reopened; if you want to return, you must create a new account and verify your identity again.

We verify your identity and payment method to meet anti-money-laundering standards. Initial verification takes up to 48 hours. Once verified, withdrawals to DANA, OVO, GoPay and QRIS usually clear within minutes; bank transfers may take 1–2 business days depending on your bank.

Yes. Go to Settings > Payment Methods, select the method you want to update, and follow the re-verification prompts. New payment methods must be registered to an account holder in your name. Changes take effect immediately after verification is complete.

Contact support immediately at [email protected] or via live chat. We'll freeze your account pending investigation. If we confirm unauthorized access, you're not liable for fraudulent transactions, and we'll restore your balance. Provide transaction details and your last known access time to speed up the review.

Go to Account Settings > Privacy and select Download My Data. We compile your personal information, account history and transaction records into a downloadable file within 30 days. You can also email [email protected] to request data in a specific format or to have it sent to another service.

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