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How We Protect Your Privacy at china live

Your account, payments and personal information stay secure with us. We handle deposits through DANA, OVO, GoPay and QRIS with encryption at every step, and we're clear about…

Encrypted payment flowsClear data retention rulesDirect account control
china live How We Protect Your Privacy at china live
REACH OUT ANYTIME

How to Contact Us About Your Privacy

Team online

Live Chat

Open a chat window in your account dashboard and ask about data handling, account security or privacy requests. Our team responds during support hours, seven days a week, 09:00 to 22:00 Indonesia time.

Email Support

Send privacy questions to our dedicated support inbox. Expect a reply within 48 hours. Include your account username and a description of what you need, and we'll guide you through any data requests.

Account Settings

Go to your account settings, find the Privacy section, and manage your communication preferences, data visibility and cookie choices directly. Changes take effect immediately.

SECURITY AND YOU

What We Do to Earn Your Trust

Account Verification

When you register, we verify your identity using the phone number and email you provide. This stops fraud and keeps your account yours alone. Verification completes in seconds on mobile or desktop.

Encrypted Payments

Deposits via DANA, OVO, GoPay and QRIS are encrypted from your device to our secure gateway. We never store your full payment details on our servers, and withdrawal requests are verified before funds leave.

Cookie and Tracking Control

We use cookies to remember your login, track gameplay patterns for fraud detection, and measure how you use the site. You control these in your browser settings. Essential cookies keep the platform running; others are optional.

Data Retention Limits

We keep your account data while your account is active. Closed-account data is retained for three years to meet legal obligations, then deleted. Withdrawal records are kept for seven years where law requires.

Third-Party Sharing Rules

We share data with payment processors, identity verification partners, and legal authorities only when required or to prevent fraud. No data goes to marketers or advertisers without your consent.

Your Data Rights

You can request a copy of your data, correct inaccuracies, or ask us to delete it where local law permits. Submit requests via live chat or email. We process most requests within five working days.

Privacy Policy Questions Answered

We collect your name, date of birth, email, phone number, residential address and chosen payment method. We use this to verify your identity, process deposits and withdrawals, and comply with local regulations. No additional data is required to start playing.

Account profile data is deleted after three years. Transaction and withdrawal records are kept for seven years where local law requires us to do so. You can request earlier deletion where regulations permit by contacting our support team.

Yes. Payment flows are encrypted end-to-end, and we never store your full payment details on our servers. Each deposit and withdrawal is verified to prevent fraud. Payment processors handle the actual transfers under their own security standards.

Absolutely. Essential cookies keep the platform running. You can disable optional tracking and advertising cookies in your browser settings or in your account's Privacy section. Disabling them doesn't affect your ability to play.

No. We don't sell your data to marketers, advertisers or third parties. We share data only with payment processors and fraud-prevention partners, and with legal authorities where required by law.

Contact live chat or email support with your request. Include your account username. We process data-access and deletion requests within five business days where local law permits. You can also manage some preferences directly in your account settings.

We notify affected users immediately via email or live chat and work with authorities where required. Our encryption and verification systems are designed to prevent unauthorized access, and we regularly audit our infrastructure for vulnerabilities.