Reference

Legal Terms That Protect Your Account

When you open an account with us, your rights matter. We handle deposits via DANA, OVO, GoPay and QRIS, verify every withdrawal, and keep your account data secure…

Account VerificationData & CookiesWithdrawal SecuritySupport Contact
Explore the Lobby Read FAQ
china live Legal Terms That Protect Your Account
REACH US DIRECTLY

How to Contact Support About Your Account

Team online

Live Chat

Open the chat widget in the bottom right of the lobby. We respond during platform hours. Use this for urgent questions about account access, payment holds or withdrawal status.

Email Support

Send requests to [email protected] with your account ID and the issue. Email replies arrive within 24 hours. Use this for formal requests like data downloads or account closure.

In-Account Help

Go to Settings → Legal & Support in the lobby. You'll see FAQs, your account agreement, and a direct form to request changes to your profile or payment method.

SECURITY & TRANSPARENCY

How We Protect Your Data & Account

Account Verification

When you join, we verify your identity using the phone number or email linked to your DANA, OVO, GoPay or QRIS account. This step confirms the account is yours and reduces fraud risk.

Withdrawal Confirmation

Every withdrawal request is checked against your deposit history and account age. Payouts return only to the original payment method you used. This protects your funds and ensures money flows to the right account.

Data Storage & Retention

We keep your account data, deposit records and withdrawal history in encrypted servers. Inactive accounts are archived after 12 months. You can request your data or account deletion anytime via email support.

Cookies & Tracking

The lobby uses cookies to remember your login, game preferences and session state. We do not sell your data. Cookies expire when you close the browser or log out manually.

Access & Regional Eligibility

Your ability to open an account or withdraw funds depends on local law in your region. If your access is restricted, we'll notify you when you log in. Contact support to confirm your eligibility.

Request Changes to Your Account

Need to update your payment method, email or phone number? Go to Settings → Account in the lobby or email [email protected]. Changes take effect within 2 hours.

What You Should Know About Your Rights

When you close your account, your balance is withdrawn to your registered payment method (DANA, OVO, GoPay or QRIS). Your account data is archived but remains accessible for 24 months if you need withdrawal proof or dispute resolution.

Yes. Email [email protected] with the subject 'Data Request' and include your account ID. We send a zip file with your account history, all transactions, and game logs within 5 business days.

Before processing any payout, we confirm your identity by matching the withdrawal amount to your deposit history and checking that you initiated the request from your registered device or logged-in account.

No. Your DANA, OVO, GoPay or QRIS details are stored only on our secure servers and used only for your deposits and withdrawals with china live. We do not sell or share this data.

Contact our live chat immediately or email [email protected]. We will freeze your account, review your transaction history, and help recover any unauthorised withdrawals where local law permits.

Access and specific eligibility depends on local law. If your region restricts online gaming, you may not be able to open or maintain an account. Our support team can clarify your eligibility.

We retain your withdrawal records for 36 months. This period covers tax inquiries, fraud investigations and account disputes. You can download your history anytime from the account statement section.

Related Pages

china live Indonesia china live Login About Us Register FAQ